Refund Policy

Eligibility for Refunds

Refunds are only available for products that are returned in good condition and in the same quantity as originally purchased.
We will only issue refunds for situations where a mistake was made on our part, such as:

• Incorrect items shipped
• Damaged products sent

How to Request a Refund

To request a refund, please contact our customer support team within 30 days of receiving your order.
Phone / Telegram:  014 688 677
Email: info@engineeringsolution.store

Refund Options

• Refund Voucher: You will receive a voucher for the full amount of the returned product, which can be used for future purchases on our website.
  Note: The total price of your purchase, after the voucher is applied, must be equal to or greater than the voucher's value.
• Cash Refund: We will issue a cash refund via the original payment method used for your purchase.

Processing Time

Processing a refund may take some time as our team needs to verify and inspect the returned product.
We appreciate your patience and understanding.

Important Information

• We reserve the right to deny a refund request if the product is not returned in accordance with this policy.